Friday, December 3, 2010

Amy worked from 8:00 to 4:00 without a break. She had lunch from 4:00 to 5:00 and punched out around 7:30.

Amy was asked by Julie Z to work with some customers that were coming in because she was best suited for the task. When they got there, Amy was told that Julie Z. had been quite rude to them. They asked who the manager was. When Amy pointed out Julie Z, they asked who her manager was. Amy directed them to the comment page on the web.

Julie Z. was actually the banker at the end of the day. Amy noticed she had too much money in her own drawer. She wanted to get rid of the extra because she knew it was company policy, but especially because Julie Z. had yelled (literally) at her previously for this infraction. This time however, Julie Z. did not have time to take the money since she was too busy and that Amy should just keep the money in her drawer. An hour later when she decided she did have the time, Julie Z. did not know the process to transfer the cash to the vault. When Amy explained that it was an easy process, Julie Z. took offense at Amy supposedly condescending attitude.

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